Conducting the Reference Interview: A How-To-Do-It Manual for Librarians by Catherine Sheldrick Ross
My rating: 4/5 cats
i am aware that i am giving this textbook a higher star cat-rating than the last novel i read, but stop your taunting. this is the newest edition of the book, and it is actually pretty fun and useful. reading greg’s review below made me a little defensive about this book, because it’s not just about how not to act like a selfish jerk when helping people. i am not known for my people skills, so maybe he’s just calling me a jerk here, i don’t know, but i did get a lot out of this book—more than just not being a jerk in general. it also gives a ton of illuminating examples of dealing with sensitive materials and queries, how to compel people to get to the point of what they are really looking for without all of the evasion and misinformation, some gentle psychological manipulations—purely for the forces of good—dealing with children and cultural expectations and mumblers…i may keep this book—it’s not the worst.
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